Privacy statement
Privacy statement for www.global-forwarder.com
GlobalForwarder has created this privacy statement in order to demonstrate our commitment to protect the privacy of our users.
Personal Information
The registration form used for accessing the GlobalForwarder website and its interactive shipping applications requires for users to give us contact details such as (name, address and communication details). This information is being used to send information and promotional material to registered users about our company and new applications to be launched on our website.
The information or data registered via www.global-forwarder.com are not made publicly available.
www.global-forwarder.com has security measures in place to protect the user information registered in our systems. These measures include restricted access to databases containing user information, protected by digital certificates.
Except as set out below or as may be otherwise agreed, GlobalForwarder does not publish, share, trade, sell or otherwise disseminate any of the information or data registered or provided to us to any other party. GlobalForwarder and any of the aforementioned parties may, however, be obligated and are entitled to disclose information and data registered or provided to us in compliance with applicable law, court or arbitration orders, judgements awards or other legal processes served or in compliance with requests by any entitled authority, body or person or to protect the interests, rights, property of Maersk Line, our users or others.
Non-Personal Information
We collect non-personal information such as IP addresses during your use of our website to help diagnose problems with our server, and to identify ways of making our site better. This information is not linked to anything personal.
Cookies
A cookie is information that a web site puts on your hard disk so that it can remember something about you at a later time. (More technically, it is information for future use that is stored by the server on the client side of a client/server communication.) We use 'cookies' to generate digital certificates that identifies the user when logging on to our interactive shipping services. 'Cookies' are also used to control the correct display of the website navigation bar.
Live Help
What is Live Help?
Live Help is an on-line user and e-business support function providing technical and business support for the Maersk Line website.
Live Help is designed to provide:
- on-line problem solving
- management of customer queries
- facilitate and ensure follow-up by the GlobalForwarder organisation
Live Help is not intended to negotiate or settle on-line issues of commercial or contractual nature or the like matters. However, Live Help will relay and manage such matters internally in Maersk Line to ensure follow-up - all to the benefit of our website users.
To the benefit of our website users, we will record and keep transcripts of all communications concerning support issues raised through Live Help.
This is done only to facilitate any repeated or recurring contacts on issues addressed earlier by the individual user and for internal education and training purposes. Transscripts will be stored in a secure and confidential manner and, except as may be required to comply with prevailing law or judgments, awards, orders and the like, will be available only to GlobalForwarder and the concerned user. Transscripts will be stored for 7 years except where a user in writing has specifically requested for its deletion.
Update/Removal
You may update, change or opt for removal of information registered at www.global-forwarder.com either by sending an e-mail to service@global-forwarder.com or send the changes to your local GlobalForwarder office (use the Contact link on the website to locate your local GlobalForwarder office and its contact details).
Links
This site contains links to other third party websites. www.global-forwarder.com is not responsible for the privacy practices or content of such third party web sites.
Contact
If you have any questions or comments about privacy, the use of this web site, or your dealings with this web site you can contact:
GlobalForwarder Centre E-Commerce
Global Forwarder Co., Ltd.
China Headquarters Shenzhen Office (General business office):
Add: Room 3103-3106, Hongchang Plaza , Eastern Shennan Road,
Shenzhen, Guangdong Province, China 518002
Tel: +86-755-21931018 ( 8 lines)
Fax: +86-755-29964330
Sales Department One ( for both air and ocean freight):
Jane Lee: E-mail: globalforwarder@gmail.com (Overseas Marketing)
MSN: worldwideforwarder@hotmail.com |
